Privacy policy
1.About this policy.
At Delta-Wye Ltd we understand the importance of protecting your privacy and we are committed ensuring that your personal information is handled in a safe, secure, and responsible manner. This policy outlines how we handle your data to achieve this it includes the information collected when:
• You use our website (www.delta-wye.co.uk)
• You make enquiries via our website.
• Someone is interested in working for us.
By accessing and using our website, you consent to the collection and use of your personal information by us as detailed in this Privacy Policy.
2.Definition of Personal data
Personal data refers to any information that relates to an identified or identifiable individual. In this Instance that is any information you provide Delta-Wye Ltd via this website:
Www.delta-wye.co.uk
By providing Delta-Wye Ltd your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.
Take time to read this privacy policy in its entirety to ensure that you have understood it.
3.Who Are We?
Delta-Wye Ltd are an Essex based electrical company specialising in commercial, industrial, and domestic sectors.
Delta-wye Ltd is a company incorporated in England and Wales with the company registration number: 13068593
4.How Do We Collect Information from You?
Information is collected from you when:
• You browse our website.
• You make an enquiry through our website.
• You sign up to marketing emails.
• You give a review or leave feedback.
5.What Type of Information Is from You?
When you make an enquiry, we will request personal information from you. This information is collected in order to process your enquiry and offer you the highest quality of service.
When you make an enquiry/booking Delta-Wye Ltd collects information such as:
• Your phone number (mobile or landline.)
• Your email address. (To confirm or arrange any bookings)
• Your name.
• Your address.
• Your billing information (for deposits)
• And feedback or comments that submit.
• Marketing preferences (opt in or opt out)
When you access Delta-Wye Ltd website www.delta-wye.co.uk
Device information such as device type and operating software that is automatically collected by Delta-Wye Ltd. This information can include:
• Device type (desktop, mobile, laptop).
• Operating system.
• Cookies.
• IP address.
• Settings.
• Access time.
• Referring website addresses.
• Browser information (type, language, and history)
• Other data about your devices so that we can provide service otherwise described in this policy.
• Location information, we receive generic locations such as city, towns, or villages.
6. Your Data Protection Rights.
Under the Data Protection Act 2018, you have the following rights, including:
• Your right of access – you have the right ask us for copies of your personal information.
• Your right to rectification – you have to right to ask us to rectify any personal information you think is inaccurate. You also have the right to ask us to complete any information you think is incomplete.
• Your right to erasure – you have the right ask us to erase your data in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to restrict processing of your personal information in certain circumstances.
• Your right to data portability -you have the right ask us that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any fees for exercising your rights. If you make a request, we have one month to respond to you.
7. How is your information used?
We value your privacy and will always handle your personal data in a lawful manner. We will only use your personal data when it is necessary for completing a reservation, when you have given us consent to use your data (such as subscribing to emails), or when it aligns with our legitimate interests.
The information you provide is crucial for us to understand your needs and provide you with the best possible service. We use your data for the following purposes:
- Maintaining accurate internal records
- Sending important service emails, such as quotes, booking confirmations, feedback requests, and service reminders
- Improving our products and services at Pimlico
- Sending promotional communications, but only if you have opted to receive them.
8. Who has access to your information?
We employ various technologies to ensure the security of the information stored on Delta-Wye Ltd's systems. These measures are in place to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal data. We want to assure you that we will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be protected under the Data Protection Act 2018.
While we will make every effort to keep your information secure, we cannot be held responsible for any loss if a third party gains unauthorized access to the data we hold, unless it is due to our negligence. You have the option to restrict the collection or use of your personal information at any time. Please refer to the "Your Choices" section of this Privacy Policy for more information.
9.How and where do we store data?
Delta-Wye Ltd is the sole owner of all information collected from users of this website.
We will only retain your personal data for as long as we have your permission to do so, and for the purposes described in this Privacy Policy.
This includes marketing emails, for which you have given your consent either verbally, on the phone, or digitally via a selected e-marketing platform.
10. Profiling
We may analyse the personal information you provide to us in order to create a profile that reflects your interests and preferences. This allows us to contact you with information that is tailored to your specific needs and preferences.
11. Your Choices
We will only contact you for marketing purposes via email, phone, or text message if you have given us your consent to do so. We will not share your information with any third parties. If you wish to change your marketing preferences, you can do so at any time by contacting our Data Protection Officer at alex@delta-wye.co.uk.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. To make such a request, please email our Data Protection Officer at alex@delta-wye.co.uk.
You also have the right to withdraw your consent for Delta-Wye Ltd to use your personal data and request its deletion. We will only retain your personal data for as long as necessary for the purposes for which it was collected.
We value customer feedback and use it to improve our services. We may choose to post your comments about our services on our website. If you do not want your comments to be posted, please indicate this in the comments section.
12. Changes to this statement
To ensure that you are aware of how we protect your information, we may update this Privacy Policy from time to time based on company and customer feedback. We recommend reviewing this statement periodically. The most recent update to this policy was made on November 30th, 2023.
13. Contact information
We value your feedback and encourage you to share any comments or concerns you may have regarding this Privacy Policy. If you believe that we have not followed this policy, please contact our Data Protection Officer. We will make every effort to promptly address and resolve any issues you raise.
If you have any questions or inquiries about the information collected on our website, please feel free to email our Data Protection Officer at alex@delta-wye.co.uk. We are here to assist you and provide any information you may need.
Delta-Wye Ltd
6 Ingram Cottages,
Loves Green,
Chelmsford,
Essex,
CM1 3RG